IT Helpdesk

IT Helpdesk Services

IT Helpdesk & Service Desk Support

Viobex delivers a modern, SLA-driven IT Helpdesk that keeps your teams productive. We combine ITIL-aligned processes, certified engineers, and smart automation to resolve incidents fast, fulfill requests, and manage assets across on-prem, cloud, and remote environments.

Fix Faster. Prevent More. Delight Users.

From first contact to root-cause analysis, we provide omnichannel support, proactive monitoring, and clear communication. Expect 24/7 coverage, measurable SLAs, and continuous improvement—with transparent reporting your leadership can trust.

Who Our Helpdesk Is For
  • SMEs and enterprises needing reliable, ITIL-aligned support
  • Hybrid/remote teams requiring secure endpoint & app assistance
  • Fast-growing companies seeking scalable service operations
  • Organizations consolidating multiple tools into one service desk
  • Leaders demanding clear SLAs, governance, and auditability
Our IT Helpdesk Capabilities
L1/L2/L3 Service Desk
Skilled tiers for quick fixes, escalations, and problem management.
Omnichannel
Email, phone, chat, portal & MS Teams/Slack with unified queueing.
Incidents & Requests
Prioritization, SLAs, approvals, and standardized fulfillment.
Assets & CMDB
Hardware/software inventory, lifecycle, warranties & contracts.
Endpoints & Remote
MDM, patching, remote control, secure access & zero-touch setup.
Monitoring & Alerts
Servers, networks, SaaS—dashboards, thresholds, and on-call runbooks.
Automation
Service catalog, guided forms, bots & workflow automation.
Knowledge Base
Articles, runbooks, FAQ & service status for faster resolutions.
Security & Access
Joiners/movers/leavers, MFA, privileged access & audit trails.
Reports & SLAs
MTTA/MTTR, CSAT, backlog trends, and executive dashboards.
On/Offboarding
Accounts, device prep/return, app access, training & checklists.
ITSM Platforms
ServiceNow, Jira Service Management, Freshservice, Zendesk & more.
Explore IT Helpdesk

We deliver IT solutions that power your success

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Case studies

Proud projects make us excel

Rails ERP
Rails ERP
Software Development
Inventory, finance, CRM, procurement, manufacturing, Sales, reporting- all tailored for SMEs and Startups.
Case Study Details
Demerch
Demerch
E-Commerce
A multi-vendor e-commerce website with a mobile app for true Sellers and Buyers without scammers.
Case Study Details
Squaregigs
Squargigs
MOOC
A freelancer marketplace that connect Skills and Jobs. Post projects or bid for projects
Case Study Details
Rails Hospital Management Software
Rails HMS
Custom Software Development
The prospects for a company operating in this new market are varied and exciting. The potential …
Case Study Details
10
Happy clients
15
Finished projects
10
Skilled Experts
40
Years Combined Experience

Viobex builds secure, scalable software and infrastructure for African businesses. From payments and agency banking to ERP, IoT, and AI, we design, deploy, and manage solutions that help teams operate faster and grow with confidence.

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