AI Agents & Automation (CuteCat)
Meet CuteCat—Viobex’s production-ready AI Agent for automating complex, high-volume processes. CuteCat understands natural language, connects to your systems, and executes tasks end-to-end with auditable actions and guardrails. From hospitals to banking, fintech, and hotels, CuteCat scales automation safely across industries.
Talk. Decide. Do. At Scale.
We combine multi-agent orchestration, RPA, and secure integrations so CuteCat can triage requests, gather context, and complete work autonomously—or collaborate with humans when needed. Expect measurable SLAs, detailed logs, and continuous improvement driven by analytics and feedback loops.
Who Benefits from CuteCat
- Hospitals automating scheduling, intake, coding, and discharge follow-ups
- Banks digitizing onboarding, KYC/AML checks, and support operations
- Fintech teams scaling fraud reviews, disputes, and compliance workflows
- Hotels streamlining concierge, booking changes, and guest communications
- Any organization seeking 24/7 agents with auditability and governance
Our AI Agent & Automation Capabilities
Omnichannel Agent
Chat, email, voice, and portal workflows with context handoff to humans when needed.
Workflow & RPA
Automate multi-step tasks across apps and legacy systems with error handling & retries.
Knowledge-Aware (RAG)
Securely query policies, SOPs, and docs to ground responses with citations.
Healthcare Workflows
Scheduling, referrals, prior auth, coding support; HL7/FHIR-ready integrations.
Banking Ops
Onboarding, KYC/AML checks, case triage, and secure statements & disputes handling.
Fintech & Fraud
Automate alerts triage, case enrichment, and SAR draft assistance with audit trails.
Hospitality Agent
Concierge, bookings, upsell offers, and multilingual guest messaging across channels.
API Integrations
Connect CRM, ERP, EHR, core banking, and ticketing tools with secure credentials vaulting.
Security & Compliance
Role-based access, PII redaction, SOC2-aligned logging, GDPR/DPA-ready workflows.
Human-in-the-Loop
Approval gates, escalation paths, and review queues for high-risk decisions.
Insights & SLAs
Track task success, savings, CSAT, MTTR; export dashboards for leadership reporting.
Prompt & MLOps
Versioned prompts, evals, A/B testing, drift monitoring, and safe rollout controls.